Leaders across industries continue to eye relevant use cases for automation and artificial intelligence to improve business operations.
That includes the senior care sector, where there’s a lot of potential for organizations to deploy emerging technologies to support staff members and attract residents, says Dusanka Delovska-Trajkova, CIO at Ingleside, a provider in the Washington, D.C., area.
“A few years ago, Ingleside embarked on a digital transformation journey,” she says. “We identified areas that were taking up our employees’ time with repetitive, manual processes. So, it’s crucial to evaluate your current environment before even talking about AI.”
In a HealthTech interview, Delovska-Trajkova discusses areas for new processes in senior care, incorporating feedback from staff and residents, and the future of personalization.
