Since ChatGPT emerged for use by the general public two years ago, many people are becoming accustomed to using generative artificial intelligence tools in daily life. From using the application as a contextualizing search tool to creating email drafts and summarizing notes with the technology, workers across industries are finding ways to incorporate generative AI into their workflows.
In healthcare, generative AI models are helping in clinical documentation, the development of new drugs, clinical trial forecasting and the enhancement of medical imaging, according to a September report from the Government Accountability Office.
U.S. healthcare leaders believe that generative AI has high potential for improving clinician productivity and patient experience and boosting the efficiency and effectiveness of administrative tasks, a July McKinsey report notes.
So, with all the interest in generative AI tools, especially to support overextended healthcare workers, how can organizations improve their strategic approaches?
This was one of the many questions the 2024 CHIME Fall Forum hoped to tackle in San Diego from Nov. 4-8.
Aaron Miri, senior vice president and chief digital and information officer at Jacksonville, Fla.-based Baptist Health, said his organization uses generative AI to streamline service desk operations, support clinicians and improve patient experience.
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