From online banking to asking Alexa to place an Amazon order, people have become used to quick and easy experiences, and it’s changing the way patients want to interact with their healthcare providers. At the same time, traditional healthcare organizations are facing competition from companies such as CVS and MDLIVE. Patients can often schedule a MinuteClinic or telehealth appointment same day, which is driving many people away from brick-and-mortar hospitals.
While traditional healthcare organizations are seeking to attract patients by offering improved experiences, they are also looking to contain their expenses amid rising costs of care. One way in which organizations can achieve both goals is through a modernized contact center.
In an upcoming webinar titled “EMR Integration with Amazon Connect: The Key to Maximizing Workflows, Patient Experience & ROI,” hosted by CDW, Amazon Web Services and SpinSci on Tuesday, Dec. 10, experts will discuss how Amazon Connect, combined with SpinSci technology, can help healthcare organizations reduce costs while providing the kinds of experiences patients are demanding.
Here are some of the things healthcare IT leaders, contact center directors, patient experience leaders and AI champions can learn from the webinar.
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