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Healthcare Organizations Find New Ways to Collaborate and Care for Patients

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Healthcare Organizations Find New Ways to Collaborate and Care for Patientsjordan.scott_xWTB

Staff members at Moffitt Cancer Center, headquartered in Tampa, Fla., had already adopted Zoom as a collaboration tool in 2019 when they decided to test whether it could work as a telemedicine solution for cancer patients.

“We did a pilot among physicians, including surgeons, medical oncologists and radiation oncologists, just to see what the general experience was using virtual care for our cancer patient population, and it was a positive one,” says Dr. Philippe Spiess, medical director of virtual care at Moffitt. “When COVID-19 creeped up on all of us, we realized that we needed to have a really robust telemedicine platform set up in a fairly short period.”

The number of physicians conducting telemedicine visits has skyrocketed since, increasing from about 15% in 2019 to nearly 87% in 2021, according to a 2024 data brief by the Centers for Disease Control and Prevention. In addition, Growth Market Reports notes that healthcare organizations are increasingly using these same tools — such as Zoom, Webex and Microsoft Teams— as everyday business communications tools.

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