Patients will likely change healthcare providers or stop seeing a doctor if they’ve had a difficult time navigating an organization’s services.
A recent Accenture report found that 89% of patients named “ease of navigation” as a top reason for switching providers, which include issues such as inadequate digital self-service tools, bad experiences with administrative staff or overall hardship accessing services.
While health systems learned key lessons about virtual care and improving digital access during the height of the COVID-19 pandemic, there is room for growth when it comes to operating a seamless, integrated collaboration strategy for providers and patients.
The need for stronger collaboration has never been more critical, especially as organizations try to meet increasing patient needs and retain valuable talent.
Click the banner below to optimize your collaboration environment and improve care delivery.