Healthcare is no stranger to managed service providers, as many health systems depend on temporary clinical staff, legal advisers and third-party partners for waste management, cleaning and food services. These professionals help organizations run smoothly without requiring them to hire and retain full-time staff.
Amid the increasing complexity of technology environments and growing resource constraints, the industry is turning its attention to managed service providers for IT. MSPs, in simple terms, offer personnel and resources to complement healthcare organizations’ internal IT teams.
These offerings can vary significantly from one organization to another, notes Lee Kim, senior principal of cybersecurity and privacy at the Healthcare Information and Management Systems Society (HIMSS).
“If you have a large physician practice, there may be an office manager, but there may not be anyone with technical expertise on staff. They may need a combination of general IT and cybersecurity support,” she says. “A large hospital may not need a general purpose, A-to-Z solution, so they may pick and choose what to address, like a gap in threat hunting.”
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