With the rise of virtual care options and a growing range of digital access points, healthcare has taken notes from other industries to provide the services that patients have come to expect.
Today, many patients can schedule appointments online and communicate with their physician through messages in a portal. Even as digital tools continue to improve access to care, human relationships remain paramount to success in the industry.
Onyeka Nchege, executive vice president and chief digital and information officer at Winston-Salem, N.C.-based Novant Health, knows that well. With previous experiences as a leader in manufacturing, IT and nonprofit spaces, he understands where healthcare can stand out.
“Our patients are counting on us to get it right the first time,” Nchege says. “Developing relationships and trust with key stakeholders, team members, the board — that’s all critical for collaborating on solutions and implementing what’s best for the organization as a whole, and not just for a single challenge.”
Nchege discusses ongoing priorities for his team, strengthening cybersecurity and how his organization has approached the growth of artificial intelligence (AI).