Most healthcare organizations are on an ongoing digital transformation journey, from refining their electronic health record systems to standing up patient-facing mobile apps. Recently, this includes figuring out how artificial intelligence fits in.
Whether organizations have an overarching AI strategy or not, it’s likely that their workforces and even the patients who rely on their services have already used some form of generative AI: A 2024 Pew Research survey found that 43% of adults ages 18 to 29 have used ChatGPT.
So, how should providers move forward? Would a blanket policy prohibiting the use of commercial generative AI tools work? Should data governance and AI governance merge together? How can organizations communicate effectively with employees who are concerned about the impact of AI on their roles?
Industry leaders at the 2025 HIMSS Global Conference and Expo offered their perspectives on these questions and more, hoping to guide their peers through this emerging tech moment.
Teta Alim