A growing number of U.S. households are familiar with smart home devices, using voice commands to check the weather or to order more cleaning supplies.
So, with the increasing ubiquity of such technology, how might it be used in a healthcare setting? David Higginson, executive vice president and chief innovation officer at Phoenix Children’s, decided to place Amazon Echo Show and Alexa devices in clinics to better integrate virtual care access for patients, clinicians and support staff.
For instance, instead of interpreters having to travel to provide their services in person, they can now hop on Zoom when requested by a clinician, boosting productivity and streamlining workflows.
“It’s not something that IT just rolled out and people are scared to use. It's very accessible, which is how it should be,” he says.
Higginson spoke with HealthTech about how integrated virtual care can connect patients and their caregivers with key services without adding travel time, while also offering healthcare teams a user-friendly device that improves workflows in support of a more holistic, continuous approach to care.
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